Complaints Procedure

If you are unhappy with any aspect of our service, please contact us at info@unicornleap.co.uk with the subject line 'Complaint'. Include your name, the service in question, and a description of the issue.

1. We acknowledge your complaint within 1 business day. 2. We investigate and provide a full response within 5 business days. 3. If you remain unsatisfied, the matter is escalated to the director (Sami Ullah) for review. 4. A final response will be provided within 10 business days of escalation.

If we cannot resolve your complaint to your satisfaction, you may seek independent mediation or contact relevant regulatory bodies.